Exchange and Refund Policy
Effective Date: October 2024
At The Intimates Store, we are committed to providing high-quality products and ensuring your satisfaction. Please read our Exchange and Refund Policy carefully before making a purchase.
1. No Exchanges or Refunds for Hygiene Reasons
Due to the intimate nature of our products, we do not offer exchanges or refunds unless the item received is defective upon delivery. This policy is in place to maintain the highest hygiene and safety standards for all our customers.
2. Eligibility for Refunds
You are eligible for a refund only if:
The product you received is defective, damaged, or not as described.
The defect or issue is reported within 7 days of receiving your order.
3. How to Request a Refund for Defective Products
If you receive a defective or damaged product, please follow these steps to request a refund:
Contact Us Immediately:
Email: info@theintimatestore.com
Instagram: www.instagram.com/intimatestorepk
Provide Necessary Details:
Your order number.
A clear description of the defect or issue.
Photographic evidence of the defect or damage.
Review and Approval:
Our customer service team will review your request.
If approved, we will process your refund within 7-10 business days.
4. Refund Process
Once your refund is approved:
The refund will be issued to the original payment method used during the purchase.
You will receive a confirmation email once the refund has been processed.
5. Non-Refundable Situations
Refunds will not be provided in the following cases:
Change of mind or preference.
Incorrect size or style chosen by the customer.
Unauthorized returns or defective claims without proper evidence.
6. Return Shipping
For approved refunds due to defective products:
The Intimates Store will cover the return shipping costs.
Instructions for returning the defective product will be provided upon approval of your refund request.
7. Contact Us
If you have any questions or need further assistance regarding our Exchange and Refund Policy, please contact us at:
Email: info@theintimatestore.com
Instagram: www.instagram.com/intimatestorepk
At The Intimates Store, we are committed to providing high-quality products and ensuring your satisfaction. Please read our Exchange and Refund Policy carefully before making a purchase.
1. No Exchanges or Refunds for Hygiene Reasons
Due to the intimate nature of our products, we do not offer exchanges or refunds unless the item received is defective upon delivery. This policy is in place to maintain the highest hygiene and safety standards for all our customers.
2. Eligibility for Refunds
You are eligible for a refund only if:
The product you received is defective, damaged, or not as described.
The defect or issue is reported within 7 days of receiving your order.
3. How to Request a Refund for Defective Products
If you receive a defective or damaged product, please follow these steps to request a refund:
Contact Us Immediately:
Email: info@theintimatestore.com
Instagram: www.instagram.com/intimatestorepk
Provide Necessary Details:
Your order number.
A clear description of the defect or issue.
Photographic evidence of the defect or damage.
Review and Approval:
Our customer service team will review your request.
If approved, we will process your refund within 7-10 business days.
4. Refund Process
Once your refund is approved:
The refund will be issued to the original payment method used during the purchase.
You will receive a confirmation email once the refund has been processed.
5. Non-Refundable Situations
Refunds will not be provided in the following cases:
Change of mind or preference.
Incorrect size or style chosen by the customer.
Unauthorized returns or defective claims without proper evidence.
6. Return Shipping
For approved refunds due to defective products:
The Intimates Store will cover the return shipping costs.
Instructions for returning the defective product will be provided upon approval of your refund request.
7. Contact Us
If you have any questions or need further assistance regarding our Exchange and Refund Policy, please contact us at:
Email: info@theintimatestore.com
Instagram: www.instagram.com/intimatestorepk
